Refund policy

RETURN POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please email: hello@shesellscornwall.com

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We do not accept returns or exchanges on the following items, unless faulty:

• Nail varnish
• Perfume
• Earrings

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, please allow 5 to 10 working days depending on your card issuer.  Please note that delivery charges are non refundable.

Shipping

To return your product, you should mail your product to: She Sells, East Quay, Mevagissey, PL266QQ, Cornwall, UK

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.